Telemedical leader Teladoc continues to lose money: Where is the future?

The telemedicine company Teladoc, established in 2002, is the first and largest telemedicine platform in the United States. It was listed on the NYSE in 2015 under the code TDOC. Teladoc is the benchmark for Internet medical care in the United States and is the benchmark for many Internet medical companies in China. Users can ask for help at any time (7 × 24 hours), anywhere by mobile device, network, video and phone.

In March 2017, Teladoc announced its 2016 annual report. In the past two years, Teladoc's total revenue in 2016 reached $123 million, a significant increase of 59.15% compared to 2015, but its loss has reached $74.216 million.

远程医疗龙头Teladoc持续亏损:未来出路在何方?

At present, the domestic light clinic Internet medical company has also begun to transform into online medical treatment, and Internet hospitals have been set up to realize online diagnosis and prescription. Although China and the United States have very different policies and market conditions in mobile medicine , Teladoc's business data is worthy of our careful study. What is the reason for the increase in operating income? What is the reason for the huge losses? The Arterial Network collected the prospectus before the listing of Teladoc and the annual report for the past two years to see how the developments in Teladoc's business model, as well as the number of users, business models, and development lines.

Learn about the history of Teladoc


In 2002, Teladoc was founded in Texas and was the first telemedicine company in the United States. It was founded by former NASA flight surgeon Dr. Byron Brooks and serial entrepreneur Michael Gorton. After more than 10 years of wind and rain, it has grown into the largest telemedicine service provider in the United States. What's more, it has become the world's first online online consultation company. Teladoc provides telemedicine services to users over the phone, over the Internet, video and mobile devices anytime, anywhere.

In 2005, Teladoc CEO Michael Gorton launched "TelaDoc Medical Services" at the Consumer Guided Healthcare Conference in Chicago, Ill., a telephony consulting program. The patient can call the doctor for help by calling "1-800". The doctor will call back within 3 hours, and the average time is 30-40 minutes. The cost of a telephone-based consultation is $35 each time, and some consultations are free. In addition to the doctor's advice, the doctor sometimes prescribes the medicine directly. Telacdoc will call the appropriate pharmacy to directly prescribe according to the patient's request.

Why did Teladoc create such a project? According to the survey, 70 to 75% of non-emergency medical incidents can be resolved by telephone, and sometimes telemedicine is the only choice for users, such as the patient's family doctor can not serve, or the family members go out, sudden illness in the middle of the night, or sick on weekends. At this time, Teladoc's remote service came in handy. And Teladoc's pricing for more than 45 million Americans who lacked health care at the time could afford a single fee. Therefore, Teladoc is a good solution to the growing US medical expenses, saving time and reducing costs. Patients can register online, telephone or email at any time, and can open consulting services on the day of registration.

There are two main types of Teladoc's charging models. One is a membership system, which pays a fixed monthly fee, does not limit the number of consultations, and the other is a per-time fee. The former is mainly for companies, for employees and their families or other beneficiaries, the latter for scattered members or customers.

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